At Poshville, we value your satisfaction and strive to offer a flexible cancellation process. Please review the following guidelines regarding order cancellations.
Order Cancellation Eligibility
- You may cancel your order within 2 hours of placing it, provided it has not yet entered processing or shipment stages.
- Once an order has been processed or shipped, cancellation is no longer possible.
How to Request a Cancellation
- Contact Us Immediately:
- Email us at help@poshville.us with your order number and cancellation request.
- Alternatively, call us at +1 719-314-2110 during business hours.
- Cancellation Confirmation:
- Our team will review your request and confirm if the cancellation is possible.
- If your order qualifies for cancellation, we will process the request and send you a confirmation email.
Refunds for Cancelled Orders
- If the cancellation is approved before shipment, a full refund will be issued to your original method of payment within 7–10 business days.
- Refund processing time may vary depending on your bank or payment provider.
Cancellation After Shipping
If your order has already been shipped:
- The order cannot be cancelled.
- You may still return the item upon delivery under our Return Policy.
Custom Orders or Special Items
- Orders for custom, personalized, or made-to-order products cannot be cancelled once confirmed.
Important Notes
- Please double-check your order details before finalizing your purchase to avoid the need for cancellation.
- If your cancellation request is denied due to processing or shipping, please refer to our Return Policy for further options.
Contact Us for Cancellations
Poshville LLC
98 Wadsworth Blvd 127-3329,
Lakewood, CO 80226, USA
Email: help@poshville.us
Phone: +1 719-314-2110
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)