At Poshville, we believe in providing clear information to our customers. Below are answers to some of the most common questions we receive. If your question isn’t listed, please feel free to contact us directly.
Orders & Payments
Q1. How do I place an order on Poshville?
Placing an order is simple! Browse our collection, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details, confirm your order, and you’re done.
Q2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment methods. All transactions are encrypted for your safety.
Q3. Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, you may request a modification or cancellation by contacting us immediately. Once the order is processed or shipped, changes are no longer possible. Please review our Cancellation Policy for details.
Shipping & Delivery
Q4. Where do you ship?
We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not ship internationally, to U.S. territories, APO/FPO addresses, or P.O. Boxes.
Q5. How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 8–14 business days after processing. Delivery times may vary based on your location and shipping carrier.
Q6. How can I track my order?
Once your order is shipped, we will send a confirmation email with your tracking number and carrier details. You can use this information to track your shipment online.
Q7. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States, with no minimum purchase required.
Returns & Refunds
Q8. What is your return policy?
You may return unused, undamaged items in their original packaging within 15 days of delivery. Please review our full Return Policy for details.
Q9. How do I initiate a return?
Contact us at help@poshville.us to obtain a Return Authorization (RA) before sending your item back. Instructions for shipping will be provided after approval.
Q10. When will I receive my refund?
Refunds are processed within 15 business days after we inspect your returned item. Refunds are credited to your original method of payment.
Q11. Are shipping fees refundable?
Original shipping fees are non-refundable. If you received free shipping, actual shipping costs may be deducted from your refund in certain cases.
Products, Usage & Care Instructions
Q12. Are your backpacks made of genuine leather?
Yes. Our travel backpacks are crafted from premium leather, combining durability with timeless style.
Q13. How should I care for my leather backpack?
- Avoid direct exposure to sunlight and moisture.
- Store in a cool, dry place when not in use.
- Clean gently with a soft, dry cloth.
- For tough stains, use a leather-specific cleaner and conditioner.
- Do not wash in a washing machine or soak in water.
Q14. Is the backpack waterproof?
Our leather backpacks are water-resistant to a certain extent but not fully waterproof. We recommend using a leather water-repellent spray for added protection.
Q15. How much weight can your backpacks carry?
Our backpacks are designed for everyday use, suitable for carrying essentials like laptops, books, and travel gear. We advise not to overload the backpack to preserve its shape and durability.
Q16. Do your products come with a warranty?
Yes. All Poshville products are backed by a limited warranty against manufacturing defects. For warranty details, please contact us at help@poshville.us.
Contact & Support
Q17. How can I contact Poshville customer support?
You can reach us via email at help@poshville.us or by phone at +1 719-314-2110. Our business hours are Monday – Friday | 9:00 AM – 6:00 PM (PST).
Q18. Where can I find your policies and contact details?
All our policies and contact information can be found on our website:
Thank you for choosing Poshville. We value your trust and look forward to serving you!