Refund Policy

At Poshville, your satisfaction is our top priority. We strive to deliver high-quality products and a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with a transparent and hassle-free refund process.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 15 days from the date you received your order.
  • The product must be unused, undamaged, and in its original packaging.
  • The item must include all original tags, accessories, and documentation.
  • Proof of purchase or order confirmation is required.

How to Request a Refund

  1. Contact Us:
    Email us at help@poshville.us to request a Return Authorization (RA) number. Please include your order number, product details, and the reason for the return.
  2. Ship the Item:
    Once you receive your RA number, carefully package the product and ship it to the address provided in our response. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
  3. Inspection & Approval:
    Upon receiving your return, we will inspect the item within 3–5 business days. If your return is approved, we will initiate the refund process.

Refund Processing Time

  • Approved refunds will be processed within 15 business days after inspection.
  • The refund will be issued to your original method of payment.
  • Please note that it may take additional time for your bank or payment provider to post the refund to your account.

Late or Missing Refunds

If you haven’t received your refund after 15 business days, please follow these steps:

  • Check your bank or payment account again.
  • Contact your bank or payment provider, as processing times may vary.
  • Still need assistance? Email us at help@poshville.us.

Shipping Costs & Deductions

  • Original shipping fees are non-refundable.
  • If you received free shipping, actual shipping costs may be deducted from your refund in certain cases, especially when returns are not due to our error.
  • Return shipping is the responsibility of the customer unless the return is for a defective product or incorrect item sent by us.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order separately.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a return or replacement at no additional cost to you.

Contact Us

For questions about our refund policy or assistance with your order, please reach out to us:

Poshville LLC
98 Wadsworth Blvd 127-3329
Lakewood, CO 80226, USA

Email: help@poshville.us
Phone: +1 719-314-2110
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)

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Thank you for choosing Poshville — We are here to serve you with honesty and care.

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