Return Policy

At Poshville, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return process to make things right.

Eligibility for Returns

To qualify for a return, the following conditions apply:

  • The item must be returned within 15 days of the delivery date.
  • The product must be unused, undamaged, and in its original packaging, with all original tags and accessories included.
  • Proof of purchase or order confirmation is required.

How to Initiate a Return

  1. Contact Us First:
    Email us at help@poshville.us with your order number, product details, and reason for the return. You must obtain a Return Authorization (RA) before sending the item back.
  2. Shipping the Item:
    After receiving your RA, securely pack the item and ship it to the return address provided. The customer is responsible for the return shipping cost unless the return is due to a defective or incorrect item received.
  3. Inspection and Processing:
    Upon receiving the returned item, we will inspect it within 3–5 business days. If the item meets the return criteria, we will initiate a refund or store credit as per your preference.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or sent in error by us.
  • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return shipments.

Refunds for Approved Returns

  • Approved returns will be processed for a refund to your original payment method within 15 business days after inspection.
  • Any shipping fees (if applicable) are non-refundable.
  • Free shipping orders may have actual shipping costs deducted from the refund when applicable.

Items Not Eligible for Return

  • Used or damaged items
  • Items returned without original packaging or tags
  • Items returned beyond the 15-day window
  • Final sale or clearance items (as marked at the time of purchase)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of receiving your order. We will arrange a return, replacement, or refund at no extra cost to you.

Contact Us for Returns

For any questions or assistance with your return, please contact:

Poshville LLC
98 Wadsworth Blvd 127-3329
Lakewood, CO 80226, USA

Email: help@poshville.us
Phone: +1 719-314-2110
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)

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